Frequently Asked Questions

Planning a hotel package or checking an existing booking? Start here, or contact our travel team for help with your specific offer.

How do I compare hotel packages for my trip?

Choose your destination, dates, rooms and travelers, then review the available hotels and package total. Check the selected room, included experiences, admission quantities, cancellation terms and any fees payable at the property before payment. A destination photo does not identify a guaranteed hotel.

Read our Las Vegas package guide or Orlando package guide to compare the current options.

Is a sales presentation required?

The Standard package does not require a sales presentation. When an optional Presentation offer is available, it has separate eligibility, attendance, scheduling and gift-delivery conditions. Review those terms for the option you select.

Compare Standard packages and Presentation offers

What does a $100 dining certificate include?

Where included, this benefit consists of four monthly $25 discount credits. A $9.95 redemption fee and merchant restrictions apply. It is not a $100 cash gift card or a prepaid dinner. Hard Rock dinner vouchers are a different benefit with their own meal and redemption terms; check your selected package.

Are flights or theme-park tickets included?

Only the products expressly listed in your selected package are included. Do not assume an Orlando hotel package includes Disney or Universal admission, flights, transportation or unlimited park access. Check ticket quantities and any separate reservation or redemption requirements for every traveler.

Where can I check my booking or ask about cancellation?

Use My trip for the existing-booking lookup, or contact our travel team for help. Review your actual room and offer terms together with our Refund and Cancellation Policy before requesting a change. Cancellation conditions depend on the booking.